Community Services - CSH surrey

Community Services - CSH surrey 2024-03-18 Person 5 5 0

On behalf of my mother who is 101, I have been very impressed with the service received by the Continence Team, Since the first delivery, I have been able to change the order, with very helpful advice from the team. This has included a phone call from the Continence nurse recently and very good advice given then. Since December 2021, when we started using this service, we have had prompt and efficient response to our queries and the deliveries also have been very efficient with excellent information given always. Thank you.

I don't feel as though there is anything that could be better with this service. Though, beyond your control I am sure, is the fact that we need the higher absorbency Tena Pro Slips. I have been informed that NHS do not supply these. They are the MAXI ones, we do receive the SUPER ones. I will purchase the MAXIs for overnight only, to see if they are worth buying though. Thank you I will answer the questions below as though I am my mother.

Community Services - CSH surrey 2024-03-18 Person 5 5 0

I would like to thank you all staff , received a great treatment ,I enjoyed the food ,it was marvellous

Nothing

Community Services - CSH surrey 2024-03-18 Person 5 5 0

When I came I could not walk , had physio ,now I can walk independently with a zimmer frame,thanks for the great care

Nothing

Community Services - CSH surrey 2024-03-18 Person 5 5 0

Good

More dressings would be good to leave with the patients as it’s difficult to get from the GP

Community Services - CSH surrey 2024-03-18 Person 5 5 0

Good representation of the options for treatment

To have staff at the reception

Community Services - CSH surrey 2024-03-17 Person 5 5 0

Excellent explanation in laymans term therefore making it easy to understand.

Community Services - CSH surrey 2024-03-17 Person 4 5 0

Very pleasant helpful lady.

Community Services - CSH surrey 2024-03-17 Person 5 5 0

Explained everything very well.

Community Services - CSH surrey 2024-03-17 Person 5 5 0

Explanation very good.

Community Services - CSH surrey 2024-03-17 Person 4 5 0

No. Was excellent.